Nothing is more important to us than the comfort and peace of mind of our guests. The Listel Hotel is dedicated to maintaining your privacy and providing you with the best possible rate for your stay here in Vancouver. Learn more about our policies below, and check out our FAQ page to find answers to commonly asked questions.

Health & Safety

At The Listel Hotel, we have everyone’s health and safety top of mind.  As travel restrictions ease, we know many of you are starting to dream of future trips and may have questions about your health and safety while staying with us. We are following the guidelines of global and local public health authorities with enhanced cleaning processes and physical distancing protocols.  Our goal is to provide our guests with a safe, clean, and welcoming experience when staying with us.
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Although we have re-opened our hotel , our hotel amenities and services such as restaurants, fitness center, valet parking or other services may be limited. Please contact us directly to get the most up to date information on what is available.
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We also understand in these uncertain times, plans can change and that flexible travel is an important option for you. We have updated our cancellation policy to provide you with confidence when booking your stay. Please contact us directly to make any adjustments to your reservations reservations@thelistelhotel.com

Thank you for your continued loyalty and we look forward to welcoming you back to The Listel Hotel.  

Privacy Policy

The Listel Hotel values your privacy. We want you to be confident in using this site to make your online reservations at our hotel in downtown Vancouver. We are very much aware of your concerns about the privacy of your information, and we have no desire or intent to infringe on your privacy.
 
We will not provide your personal information to anyone else. When you provide your personal information such as name, address, e-mail address, and telephone number, we will not give or sell this information to any outside company for any use. The information you provide will be kept confidential and will be used only to support your customer relationship with us. We have appropriate security measures in place to protect against the loss, misuse, or alteration of information we have collected from you on our site.
 
All of the information contained in this website, including the site design, graphics, and text are the copyrighted property of The Listel Hotel. Any other trademarks, company names, product names, and/or logos set forth in this website are the property of their respective owners.

Best Rate Guarantee

When booking your hotel accommodations you need to know your requirements are handled with attention and care. Booking direct on thelistelhotel.com gives you the flexibility to pick the right hotel accommodations for your stay. You'll also enjoy exclusive hotel promotions & packages, flexible cancellation options, ability to collect and redeem Listel Loyalty Rewards, and  much more!

To further ease your peace of mind when booking online, we offer our Best Rate Guarantee. If you find a better room rate for The Listel Hotel Vancouver on another website, we will match that site’s rate, for that same room type. Call us toll free at 1 800 663 5491 for our best rate guarantee.