Nothing is more important to us than the comfort and peace of mind of our guests. The Listel Hotel is dedicated to maintaining your privacy and providing you with the best possible rate for your stay here in Vancouver. Learn more about our policies below, and check out our FAQ page to find answers to commonly asked questions.
Policies
COVID-19 Safety Plan
The Listel Hotel has implemented new procedures and protocols to help reduce the transmission of COVID-19. We are committed to protecting the health and safety of our staff and guests.
Masks and Personal Protective Equipment (PPE): masks are required inside all public spaces in BC. All hotel staff are will wear a mask, and gloves will be worn by those that require them for cleaning and sanitization purposes.
Physical Distancing: usage of the Front Desk terminals has been modified to allow for at least 6 feet of space between guests. Floor decals have been placed to guide guests on where to stand to allow proper physical distance. Cleary displayed signage are in place to ask guests to only use elevators with other members of their party.
Employee Screening and Temperature Checks: staff are required to complete a series of screening questions prior to starting their shifts. They also have to take and record their temperature and inform their manager if they feel any COVID-19 related symptoms or have been in contact with someone that has tested positive for COVID-19.
Additional health and safety measures in place at The Listel Hotel:
Masks and Personal Protective Equipment (PPE): masks are required inside all public spaces in BC. All hotel staff are will wear a mask, and gloves will be worn by those that require them for cleaning and sanitization purposes.
Physical Distancing: usage of the Front Desk terminals has been modified to allow for at least 6 feet of space between guests. Floor decals have been placed to guide guests on where to stand to allow proper physical distance. Cleary displayed signage are in place to ask guests to only use elevators with other members of their party.
Employee Screening and Temperature Checks: staff are required to complete a series of screening questions prior to starting their shifts. They also have to take and record their temperature and inform their manager if they feel any COVID-19 related symptoms or have been in contact with someone that has tested positive for COVID-19.
Additional health and safety measures in place at The Listel Hotel:
- Guestrooms are left vacant for a minimum of 24 hours between stays.
- Valet, Bell, and Room Service will not be offered.
- All paper material (aside from toiletry items) have been removed from rooms.
- Public and high-contact areas are sanitized frequently throughout the day.
- Front desk will have plexiglass barriers and employees will follow physical distancing guidelines.
- Hand sanitizer dispensers are installed in public areas, and complimentary masks and gloves are available for guests upon request.
- Hotel Fitness Centre can only be used by reservation only, and only with guests of one room at a time. The Fitness Centre is sanitized after each session.
Privacy Policy
The Listel Hotel values your privacy. We want you to be confident in using this site to make your online reservations at our hotel in downtown Vancouver. We are very much aware of your concerns about the privacy of your information, and we have no desire or intent to infringe on your privacy.
We will not provide your personal information to anyone else. When you provide your personal information such as name, address, e-mail address, and telephone number, we will not give or sell this information to any outside company for any use. The information you provide will be kept confidential and will be used only to support your customer relationship with us. We have appropriate security measures in place to protect against the loss, misuse, or alteration of information we have collected from you on our site.
All of the information contained in this website, including the site design, graphics, and text are the copyrighted property of The Listel Hotel. Any other trademarks, company names, product names, and/or logos set forth in this website are the property of their respective owners.
We will not provide your personal information to anyone else. When you provide your personal information such as name, address, e-mail address, and telephone number, we will not give or sell this information to any outside company for any use. The information you provide will be kept confidential and will be used only to support your customer relationship with us. We have appropriate security measures in place to protect against the loss, misuse, or alteration of information we have collected from you on our site.
All of the information contained in this website, including the site design, graphics, and text are the copyrighted property of The Listel Hotel. Any other trademarks, company names, product names, and/or logos set forth in this website are the property of their respective owners.
Best Rate Guarantee
When booking your hotel accommodations you need to know your requirements are handled with attention and care. Booking direct on thelistelhotel.com gives you the flexibility to pick the right hotel accommodations for your stay. You'll also enjoy exclusive hotel promotions & packages, flexible cancellation options, ability to collect and redeem Listel Loyalty Rewards, and much more!
To further ease your peace of mind when booking online, we offer our Best Rate Guarantee. If you find a better room rate for The Listel Hotel Vancouver on another website, we will match that site’s rate, for that same room type. Call us toll free at 1 800 663 5491 for our best rate guarantee.
To further ease your peace of mind when booking online, we offer our Best Rate Guarantee. If you find a better room rate for The Listel Hotel Vancouver on another website, we will match that site’s rate, for that same room type. Call us toll free at 1 800 663 5491 for our best rate guarantee.
Pet Policy
No pet sitter? No problem! We are excited to welcome all 4 legged, furry guests to the hotel. If you’re thinking of including your “best friend”, let us know!
- At The Listel Hotel we have a pet charge of $25 per night and will include the use of a food dish, a bed, and help cover the cost of deeper cleaning of the room.
- Maximum of 2 pets per room.
- Service animals do not get charged this fee, and certification of the animal will be required at check-in for the fee to be waived.
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